Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to contact us about a problem with your order.

Our products are made to order, which means each item is produced individually after you place your order. For this reason, we are not able to accept returns or exchanges for a change of mind, a wrong size selection, or a wrong color selection. To help you order with confidence, every apparel listing includes a full measurement chart. If you are unsure which size to choose, email us at support@saltsacred.com before ordering and we will help you decide.

To start a return, you can contact us at support@saltsacred.com. Please do not send anything back before contacting us. Items sent back to us without first requesting a return will not be accepted. If a return is approved, we will send you instructions on how and where to send your package.

You can always contact us for any return question at support@saltsacred.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include your order number and a photo of the issue. In most cases we will send a free replacement or issue a full refund, and you will not need to ship the item back.

Exceptions / non-returnable items

Certain types of items cannot be returned. This includes made-to-order products such as apparel, wall art and prints, unless they arrive damaged, defective or incorrect. It also includes personalized or custom items, and digital products such as printables, scripture cards and journals, which are delivered instantly and cannot be returned. If you have trouble downloading or opening a digital file, contact us and we will resolve it.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

Because each item is made to order, we are not able to offer direct exchanges. If your item arrived damaged, defective or incorrect, we will replace it free of charge. Otherwise, the fastest way to get what you want is to place a new order for the item you would like.

Refunds

We will notify you once we've received and reviewed your request, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your refund, please contact us at support@saltsacred.com.